Privacy Policy

Last Updated: 01 January 2024

Welcome to Westland Shop (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website gardenfurnioffers.com or make a purchase from us.

By using our website, you consent to the practices described in this policy. We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect information that you provide directly to us when you:

• Create an account on our website
• Place an order for our products
• Subscribe to our newsletter or marketing communications
• Contact our customer service team
• Participate in surveys, promotions, or competitions

The types of personal information we collect may include:

• Contact information (name, email address, phone number, shipping address)
• Payment information (credit/debit card details, PayPal account information)
• Order history and preferences
• Communication preferences
• Demographic information (age, gender, location)

We also automatically collect certain information when you visit our website:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent on site, referring website)
• Location data (general geographic location based on IP address)

2. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfill your orders for garden products
• To communicate with you about your orders, account, or inquiries
• To provide customer support and respond to your questions
• To send you marketing communications about products, offers, and promotions (where you have consented)
• To improve our website, products, and customer experience
• To prevent fraud and enhance the security of our website
• To comply with legal obligations and enforce our terms and conditions

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Performance of a contract: To fulfill orders and provide products you have purchased
• Consent: For marketing communications and certain types of cookies
• Legitimate interests: To improve our services, prevent fraud, and ensure website security
• Legal obligation: To comply with applicable laws and regulations

4. Data Sharing and Disclosure

We may share your personal information with:

• Service providers: Third parties who help us operate our business (payment processors, shipping carriers, IT services)
• Business partners: Trusted partners who assist in providing services to you
• Legal authorities: When required by law or to protect our rights, property, or safety
• Business transfers: In connection with a merger, acquisition, or sale of assets

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

5. International Data Transfers

As we serve customers globally, your personal information may be transferred to and processed in countries outside of your country of residence, including countries that may not have the same data protection laws as your country. We ensure appropriate safeguards are in place to protect your personal data, including standard contractual clauses approved by the European Commission.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means.

Typically, we retain order information for 7 years to comply with legal obligations. Account information is retained while your account remains active and for a reasonable period thereafter in case you wish to reactivate your account.

7. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We use industry-standard encryption technology (SSL) to protect your data during transmission and storage.

In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we maintain robust procedures to protect your data.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: The right to request copies of your personal data
• Rectification: The right to request correction of inaccurate or incomplete data
• Erasure: The right to request deletion of your personal data
• Restriction: The right to request the suspension of processing of your personal data
• Data portability: The right to request the transfer of your data to another organization
• Objection: The right to object to processing of your personal data
• Withdraw consent: The right to withdraw consent where we rely on consent to process your data

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We may need to verify your identity before processing your request.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

We use the following types of cookies:

• Essential cookies: Required for the operation of our website
• Analytical/performance cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website
• Functionality cookies: Enable us to personalize content and remember your preferences
• Targeting cookies: Record your visit to our website, the pages you have visited, and the links you have followed

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

10. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated “Last Updated” date at the beginning of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

Thank you for trusting Westland Shop with your personal information. We are committed to protecting your privacy as you create your beautiful outdoor space.

Happy gardening!
The Westland Shop Team