Welcome to the Westland Shop FAQ page. We’re here to help you create your perfect outdoor space. Below, you’ll find answers to the most common questions about our products, delivery, payments, and more. If you can’t find what you’re looking for, our friendly support team is always happy to help.
Our Products & Orders
What kind of products does Westland Shop specialise in?
We specialise in high-quality garden and outdoor living products that blend rustic charm with modern functionality. Our range includes BBQs and accessories, compost and soil, stylish country living sheds, playhouses, arbours, bike sheds, conservatories, and a variety of garden tools and essentials.
Are the children’s garden tools safe to use?
Absolutely! Our Childrens Garden Tools are designed with safety and durability in mind, allowing the younger gardeners to learn and have fun safely alongside you.
I need help choosing the right compost or bark chippings for my project. Can you advise?
While we provide detailed product descriptions on our website, our customer service team can offer general guidance. For specific horticultural advice, we recommend consulting a gardening expert to ensure the best results for your plants.
Delivery & Shipping
Where does Westland Shop deliver to?
We are proud to ship our products worldwide! However, please note that deliveries to some parts of Asia and a few remote regions may be unavailable. This will be clearly indicated during the checkout process before you complete your purchase.
What are my delivery options and how long will it take?
We offer two convenient shipping methods to suit your needs:
- Standard Shipping (£12.95): Shipped via DHL or FedEx. Your order will typically arrive within 10-15 business days after leaving our warehouse. You will receive tracking information.
- Free Shipping: Available on all orders over £50. Shipped via EMS. Your order will typically arrive within 15-25 business days after dispatch.
How can I track my order?
Once your order has been dispatched, we will send you a confirmation email containing your tracking number and a link to track your parcel’s journey right to your doorstep.
Payments & Security
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, and JCB. We also offer a secure checkout via PayPal for your convenience and peace of mind.
Is my payment and personal information secure?
Yes, absolutely. We use industry-standard encryption technology to ensure that all your personal and payment information is kept secure and confidential throughout the transaction process.
Returns & Refunds
What is your returns policy?
Your satisfaction is our priority. If you are not completely happy with your purchase, you may return it to us within 15 days of receiving the item. The item must be unused and in its original packaging. Please contact our support team at [email protected] to initiate a return and receive further instructions.
Who pays for the return shipping?
For returns due to an error on our part or a faulty product, we will cover the return shipping costs. For other returns, the customer is responsible for the return shipping costs. We recommend using a tracked shipping service for your return.
Contact Us
I have a question that isn’t answered here. How can I get in touch?
Our friendly and expert support team is always here to help you. Please don’t hesitate to reach out to us via email at [email protected]. We’ll be delighted to assist you with any queries you may have.
Thank you for choosing Westland Shop to help you create your beautiful, functional outdoor space.
Happy gardening!
The Westland Shop Team